Policies
Please read through the following polices carefully. By booking your appointment online OR pre-booking in person, you acknowledge you have read and agree to the following polices.​
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Disclaimer: All policies are subject to change at any time without notice. If you would like to check current booking policies, they will always be kept up to date on this page.
1
Booking Policy
New and returning clients must book at least 24 hours in advance. A valid debit or credit card must be on file in order to book and secure your appointment time. Valid debit or credit card must stay on file at all times until service is completed. If client wishes to secure another appointment, the card must remain on file. If the debit or credit card on file is lost or expires, a new valid debit or credit card must be updated in our booking system in order to secure appointments.The card on file is NOT charged upon booking an appointment. The card will only be charged in the case of a less than 24 hour cancellation notice or a no-show.
2
Cancellation Policy
In the event you must cancel in less than 24 hours of appointment time or no-show, your card will be charged for HALF of the service total. This charge is non refundable and cannot be used as a credit.
If you choose to cancel and reschedule your appointment due to a Severe Weather Warning, including: Flash Flood Warning, Tornado Warning, Ice Storm or Winter Weather, or you do not feel safe driving due to valid inclement weather on the day of your appointment, you will not be charged a cancellation fee.
If you cancel less than 24 hours before your appointment time or no show on a package or membership- your session will be lost.
3
Preparing for Your Appointment
Please arrive 5 minutes prior to your appointment time. No children or pets are allowed in the treatment room. Please silence your phone upon entering treatment room. If you are receiving a lash service, please arrive with no eye makeup.
4
Late Policy
Tardiness is not tolerated. If you are running a few minutes behind, please notify me immediately. If a client is 15 minutes or more late to an appointment it is considered a cancellation and client will be charged for half the price of the service (See Cancellation Policy above). Client will need to reschedule their service.
5
Payment
Client does not have to use the card on file to pay at checkout. At checkout, we accept debit or credit cards or cash. Being unable or unwilling to pay for a service upon completion of treatment is considered Grand Larceny, a felony in the state of Oklahoma and is punishable with large fines and possible jail time. Payment using counterfeit bills is a federal felony. This is not tolerated and we will contact the police if this situation occurs. Do not book appointments if you are unsure that you will be able to afford the service cost. If we attempt to charge your card for a missed appointment or last minute cancellation and the card on file is not valid, declined or expired, Client will be expected to update their card on file immediately and pay for this charge within 24 hours. If the client refuses to update their card and pay for the outstanding balance, they will be banned from booking any further services from RaeLuxe Aesthetics.
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